Services

Services

IT Mate Solutions provide comprehensive services for managing your organization’s data network, including: designing, configuring and ongoing management of the network, monitoring and administration of servers, routers, databases, application platforms ensuring maximum availability of business-critical data and equipment.

Onsite & remote services

Fully Australian based support desk who will be able to solve any IT issue either through remote or onsite support. Our staff are a highly trained professional who is ready to help. Whether it’s regular helpdesk support or providing higher-end technical troubleshooting and resolution we can provide the correct resource, at the correct level at the correct time. Our support is available throughout the year 24/7

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Application Support

We specialize in supporting applications most commonly used Medical, Construction, Accounting and Real-estate industry. These applications include:

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Domain Registration, Email and Web Hosting

We provide domain name registration and web hosting with premier Australian hosting providers. Through these partnerships, we can register and manage all your domains very efficiently and securely. We will monitor and renew your domains before they expire with you not having to worry about the renewal.

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Hardware and Software Procurement

We can source the latest software and hardware technologies for your business need at a most affordable and reasonable price. We know that your time is valuable. We will facilitate your orders from multiple different vendors, and follow up through delivery and beyond.

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IP Telephony

Our team are well trained in providing support for most common IP telephony system in the market. These include Cisco Jabber, Mitel & 3CX. We are also a 3CX certified partner who can provide full 3CX IP Telephony solutions to any size business. With the rollout of the NBN old PSTN phone systems will become obsolete. We can help your setup latest VOIP based phone system with full PBX functionality.

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IT Security

Protecting your network from all network vulnerabilities is most critical in the current business environment. Since all business rely so much on IT for their day to day activities it’s critical that we identify and eliminate security risk before they affect.

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Manage IT Services

IT-Mate solution provides Managed IT services for small to mid-size businesses located all round Victoria. All our support staff are based in Melbourne, Australia.  We take full responsibility for the integration, enhancement and evolution of all your IT assets which will help you grow your business reducing cost and increase profitability. We become your Virtual IT Department allowing you to focus on running your business efficiently.

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Medical and Dental Practice IT Support

IT-Mate can provide IT support services and solutions to suit all types of medical practices from GP Clinics, Dental Clinics to Specialized Clinics. Our technical staff has extensive experience in providing support to all major medical/dental software packages.

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Online and Offsite Technical Support

Australian based support desk who will be able to solve any IT issue either through remote or onsite support. Our staff are highly trained professional who are ready to help. Whether it’s regular helpdesk support or providing higher end technical troubleshooting and resolution we can provide the correct resource, at the correct level at the correct time. Our support is available throughout the year 24/7.

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Online marketing

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